Privacy and Personal Data

1. About This Privacy Policy

Lake Louise Luxury Lodge respects the privacy of people who use our website and services. This Privacy Policy explains what personal information may be collected, why it may be needed, how it can be used, and when it may be shared. It also explains the choices available to you when using our travel and accommodation platform.

Our aim is to describe these practices in clear terms so you can understand how information connected with your use of the website may be handled.

2. Information We May Collect

Different types of information may be needed depending on how you use the website. This can include:

• Personal Details: Your name, title, and preferred form of address when this information is needed for a reservation or related request.
• Contact Information: Your email address and telephone number, which may be used for confirmations, service messages, or travel updates.
• Booking Information: Details connected with previous reservations, stated room preferences, dietary requests you choose to provide, and other information linked to your stay.
• Technical Information: Data such as your IP address, browser type, device information, and general website activity that may help with security and website performance.
• Payment Information: Payment details may be handled through payment service providers. Lake Louise Luxury Lodge does not need to keep full payment card numbers on its own systems when payment is processed by an external provider.

3. Why We Use Your Information

Personal information may be used when it is needed to provide a requested service, manage website operations, meet legal requirements, or support normal business activities. This can include:

• Managing Reservations: Sending the information needed to the accommodation provider selected by you so the booking can be handled.
• Handling Payments: Supporting payment checks and helping identify suspicious or unauthorized transactions.
• Sending Service Messages: Providing booking confirmations, travel updates, check-in information, or follow-up messages related to your stay.
• Improving the Website: Reviewing general website use to understand technical issues and improve navigation and service functions.

4. When Information May Be Shared

Lake Louise Luxury Lodge may need to share certain booking information with the hotel or accommodation provider chosen by you. The property may have its own privacy rules for information it receives, so you may wish to read its privacy policy before completing a reservation.

Some information may also be handled by service providers that support website hosting, analytics, security, communications, or payment processing. These providers should only receive information needed to carry out the service they provide.

5. Your Choices and Data Rights

Depending on the laws that apply to you, you may have several rights concerning your personal information. These can include:

• Access: You may ask what personal information we hold about you and request a copy where applicable.
• Correction: You may ask us to correct personal information that is wrong or incomplete.
• Deletion: In some situations, you may ask for personal information to be removed when there is no longer a valid reason to keep it.
• Objection: You may have the right to object to certain types of data use, depending on the reason for processing and the law that applies.
• Fair Treatment: Exercising available privacy rights should not result in unfair treatment when you continue using our services.

Requests about personal data can be sent to our support team through the contact options shown on the main website.

6. Keeping Information Safe

We use technical and organizational steps intended to reduce the risk of unauthorized access, loss, misuse, or changes to personal information. These measures may include encryption, access controls, secure systems, and other standard security practices. Information is kept only for as long as it is needed for the reason it was collected or for a period required by applicable rules.

When information is no longer needed, it may be deleted or changed so it can no longer be linked to an individual. If a data security issue occurs, the response will depend on the type of incident and any legal duties that apply.

7. Data Used Across Borders

Some service providers or travel partners may operate outside the country where you live. As a result, information may sometimes be processed in another country. When this happens, appropriate steps should be used to protect personal information in line with the rules that apply to the transfer.

8. Changes to This Privacy Policy

Lake Louise Luxury Lodge may update this Privacy Policy when website practices, services, or legal requirements change. The current version will be published on this page with an updated date. We recommend checking this page from time to time if you want to stay informed about how personal information is handled.